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>Retail Kiosks/Self-Service Store Integration
Research center sponsored by: IBM Corporation |

    

7-Eleven adds bill payment to Vcom kiosks


• 29 Jun 2005

DALLAS and TULSA, Okla. -- 7-Eleven is adding a bill payment application to its Vcom kiosks.

According to a news release, 7-Eleven has formed a seven-year alliance with e-Money Systems Inc. to offer in-person bill payment services at its Vcom kiosks. Under the agreement, e-Money Systems is the exclusive provider of non-Vcom partner bill payment at the kiosks.

Vcom users will be able to pay their utility and other bills using cash, automated clearing house checking accounts, credit, ATM debit and, in the future, with a 7-Eleven stored-value card. Receipts are issued for each payment, and the biller is notified -- often in real-time.

According to the release, e-Money is developing relationships with hundreds of businesses to collect their payments through Vcom.

E-Money's ChoicePay electronic bill payment system increases payment flexibility for users and lowers remittance processing costs. ChoicePay also allows billers to receive payments via call center, interactive voice response (IVR), the Internet or electronic kiosks.

"During focus groups we conducted last year, customers told us they wanted to cash their pay check and pay their bills at the same time," said Jay Giesen, 7-Eleven's vice president and general manager of Vcom, in the release.

The ChoicePay bill payment service is expected to be available on Vcom this fall. Currently, 7-Eleven customers can conduct ATM transactions (American Express is the primary provider of ATM transactions on Vcom), purchase Western Union money orders and money transfers, cash checks through Certegy Check Services, review and pay their Verizon residential phone bills and order additional services.

Vcoms have been installed at 1,000 7-Eleven stores in 13 states and Washington D.C., according to the release.




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