SAN LEANDRO, Calif. — Opinionmeter International, manufacturer of a customer satisfaction feedback system, has announced that Womack Army Medical Center in Fort Bragg, N.C., will install Opinionmeter’s touchscreen patient satisfaction survey kiosks throughout the medical center and outpatient clinics. Handheld survey devices are used by nursing staff to capture inpatient feedback. The Opinionmeter survey system includes a range of Web-enabled touchscreen devices providing the customer relations division at WAMC with real-time point-of-care patient feedback.
Opinionmeter's touchscreen survey devices (including handheld, tablet and survey kiosk configurations) collect real-time point-of-care survey data, and transmit that data across the Internet to its Web-based reporting tool known as the SurveyManager. The SurveyManager automates the entire real-time survey process by formulating the questions, deploying the survey, aggregating the data and reporting analyzed results.
Fort Bragg’s medical facility has successfully utilized Opinionmeter survey systems to implement inpatient and outpatient satisfaction feedback campaigns, including the use of CAPHS and SHEP surveys. Now, with the help of Opinionmeter, WAMC will be able to automate the entire survey process and benefit from real-time actionable feedback instead of waiting weeks or sometimes months for survey results, officials said in a news release.
