SINGAPORE — Taiwan’s FamilyMart, one of the largest convenience store chains on the island, has installed more than 2,200 Wincor Nixdorf self-service kiosks, a milestone for both companies. Established in 1988, the Taiwan arm of Japanese convenience store giant FamilyMart first implemented Wincor Nixdorf's iCORe kiosk in 2007 as part of a company-wide e-business initiative.
Customers can pay utility or other bills at the kiosk and purchase virtual electronic points to top up Internet gaming cards, which has contributed to as many as 1,000 transaction per kiosk every month for the retailer. FamilyMart says customer traffic at stores with installed kiosks has increased by an average of four percent.
Customers also can order traditional Chinese festival specialty food products (such as cakes and gluten rice dumplings), monitor and update credit card loyalty reward points that also can be exchanged for products in-store, print tickets or vouchers using a thermal printer, add credit to telephone cards and pay traffic fines.
"The speed and convenience of the iCORe kiosk has certainly helped to boost customer store visits and transaction levels,” said R.D. Chang, Taiwan FamilyMart’s General Manager. “We hope to increase the value of these kiosks to customers by using it as a platform to provide further services and product features in the future.”
