 Drive out cost and provide better customer service with self-service front ends to your loyalty clientele. Target market with special offers and many forms of rewards. Allow self-service update of personal data to reduce mismailing. St. Clair has designed and developed more than 20 networked kiosk programs for loyalty using identity from phone # to bar code, mag stripe, smart card, etc!
Developed in 2 tiers, Loyalty provides a CRM initiating front-end to a self-service environment enabling:
Tier 1
- Customer recognition / lookup
- First line offer segmentation
- Rewards display / points balance
Tier 2
- Customer recognition / lookup
- Rewards display / points balance
- Targeted offers / emails / messages
- Links to existing CRM systems
- Customer behavior tracking
- Integration with a Customer database
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