Features

Self-service becomes retail infrastructure

by Richard Slawsky — Editor, Connect Media

Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…

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Cities betting big on smart kiosks

by Richard Slawsky — Editor, Connect Media

The pace of smart city kiosk deployments appears to be increasing in the United States as cities accelerate investments in digital infrastructure, downtown…

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Crave Robotics achieves certification milestone

by Richard Slawsky — Editor, Connect Media

Crave Robotics recently secured certifications for its kiosks from UL Solutions, NSF International and the National Automatic Merchandising Association over a…

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Crypto kiosk chaos: Can the bitcoin ATM industry survive?

by Richard Slawsky — Editor, Connect Media

Crypto kiosks face mounting state bans amid rising fraud, with $333 million in reported losses in 2025. While regulation is expected to shrink the market short…

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Kiosks helping courts close the justice gap

by Richard Slawsky — Editor, Connect Media

Many Americans have found themselves shut out of the legal system, whether that be for cost, a lack of knowledge or the intimidation of trying to navigate…

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Kiosks and compliance: What operators need to know this year and beyond

by Richard Slawsky — Editor, Connect Media

Kiosk operators need to consider a number of regulatory issues, including ADA compliance, cash acceptance regulations, energy standards and data privacy.

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Food pickup lockers addressing the 'last mile' in the guest experience

by Richard Slawsky — Editor, Connect Media

Smart pickup lockers are helping address one of the key points (and cost issues) in restaurant operations. Additionally, their success is opening the door to…

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Federal court rules in favor of kiosk/ATM clickwrap agreements

by Richard Slawsky — Editor, Connect Media

A federal court ruled that Bitcoin Depot's clickwrap agreements on its kiosks were enforceable in a scam victim case. What does this mean for kiosk clickwrap…

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Eyes on the future: Vision screening comes to self-service kiosks

by Richard Slawsky — Editor, Connect Media

The vision-screening sector has delivered steady growth over the past several years. One study shows these kiosks can reach $2.7 billion by 2032.

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What makes the Automated Retail & Kiosk Innovation Show a must-attend event?

by Richard Slawsky — Editor, Connect Media

The Automated Retail & Kiosk Innovation Show takes place December 14-16 in Miami Beach this year. Here are the many reasons to attend.

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Bitcoin Depot takes the lead on preventing crypto fraud

by Richard Slawsky — Editor, Connect Media

Bitcoin Depot is taking the lead in fighting crypto ATM/kiosk fraud. Will it be enough?

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The OnMed CareStation targets healthcare access gaps as telehealth accelerates

by Richard Slawsky — Editor, Connect Media

Physician shortages, rising costs and uneven access to care increasingly plague the U.S. healthcare system. Helping address those issues are telehealth kiosks…

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Schools see growing adoption of visitor management kiosks

by Richard Slawsky — Editor, Connect Media

In order to handle security concerns, schools are increasingly using kiosks to manage visitors.

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How self-service operators win by automating through curation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those…

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How retail ATMs are transforming into financial kiosks

by Bradley Cooper — Editor, Connect Media

Customers still want retail ATMs, but expect advanced self-service banking tools. Enter the financial kiosk.

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Crypto kiosks face regulatory challenges

by Richard Slawsky — Editor, Connect Media

Are bitcoin ATMs to blame for these scams? Should they be banned? The regulatory landscape is still uncertain but there is a path forward.

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Sustainability a necessary consideration in kiosk design

by Richard Slawsky — Editor, Connect Media

Sustainability is becoming a core design consideration rather than a secondary feature.

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9 self-service tech trends to watch

by Bradley Cooper — Editor, Connect Media

The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…

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